Introducing Network Weather

Folks; thanks for all the kind comments on my transition last week. It’s time to start sharing what I’m working on now - fixing employees’ remote & hybrid connectivity.

I need your help.

While many companies have RTO mandates, half of all knowledge work is still getting done away from the office. And when folks run into internet issues like Zoom calls dropping out or GSuite telling us we’re offline, there’s no tool for non-IT mortals to see what’s broken: who is to blame and, if it’s us, what we can do about it.

As a result, a huge portion of all IT helpdesk tickets are connectivity-related, overwhelmingly from those not at an office. Helpdesk techs struggle to nail down what’s wrong about an employee’s home network environment — that IT neither set up nor configured. Everyone ends up annoyed! Employees lose time dealing with a bad connection and IT spends vast resources trying to help employees debug their home networks.

I’m in the early stages of building an end-user facing solution code-named “Network Weather” that uses simple iconography and clear, non-technical language to help people understand whether their internet is having a bad time and what, if anything, they can do about it.

If you are involved with a Managed Service Provider, help run Enterprise IT (either helpdesk or manage the connectivity / agents installed on employee computers), or are knowledgeable about this space, I’d be deeply grateful for a few minutes of your time to listen to your experience and what would need to be true of a solution that could work for you and your team. Please do send this on to folks who you know. I’m very grateful for your help.